Friday, August 21, 2009

The Happy Client

Yesterday the news was out - the Oracle acquisition was approved in the US. I don't think there will be any changes until the EU approves it.

In other news, I've discovered how to make every client happy: email them. Whenever I get a sweet email from a client, it's because I've been responsive. Even when I don't have any news, I send emails to let them know I haven't forgotten about them. And it makes sense, because it drives me a little crazy too when people don't get back to me. I've gotten some really heartfelt feedback from clients, and they always mention the responsiveness. When I took Ethics in law school, they noted that the single biggest complaint that leads to attorney discipline is failure to respond to emails and phone calls.

The other part of making a client happy is speed. I'm a goal-oriented person, which means I like to finish things. (I live by to-do lists.) I usually power through assignments quickly, and this has backfired a little. I do many product release due diligence projects - reviewing new products to ensure we have all our rights in a row - and although clients are instructed to give legal 30 days to do it, there are times when their release date is in 5 days. And I've gotten a reputation from the person in my group that assigns them as someone who can turn them around quickly. This is great, except that I seem to be getting quite a lot of the assignments that need to be turned around quickly! I don't mind too much; crunchtime performance makes the clients that much happier, and there's nothing like a happy client. As every list-maker knows, the best part is crossing things off.

Posted by Picasa

Friday, August 07, 2009

Sun's Office of Career Planning

There are many odd things about being in an acquisition, not the least of which is having an enormous support system for job searching. It's also wonderful. I have an interview coming up, and I don't want to jinx myself so I won't say much - except that I'm so excited about the position and the company that I've barely slept for several nights.

The resources at Sun are amazing. I got advice from someone in HR about phone interviewing; my mentor gave me in-person interviewing tips and reviewed my resume; a coworker reviewed a relevant open source license with me. I've gotten several offers to be a reference.

I'm hard-pressed to think of another situation where this might occur. It's a little like leaving law school, I guess; except everyone is much better connected, and your professors are looking for jobs too.